Privacy Policy

1 Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name, email address, and phone number
Professional credentials and licenses
Identity verification documents
Business information and certifications
Payment and billing information
Profile photos and professional images

Usage Information

We automatically collect information about your use of our platform:

Device information and IP address
Browser type and operating system
Pages visited and time spent on our platform
Search queries and interaction patterns
Cookies and similar tracking technologies

2 How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our verification services
Verify agent credentials and professional standing
Process payments and manage subscriptions
Communicate with you about our services
Send important updates and security notifications
Prevent fraud and ensure platform security
Comply with legal obligations and regulatory requirements
Analyze usage patterns to improve user experience

3 Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly consent to such sharing.

Service Providers

We work with trusted third-party service providers who assist us in:

Identity verification and background checks
Payment processing and billing
Cloud hosting and data storage
Customer support and communication

Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our Terms of Service

4 Data Security

We implement comprehensive security measures to protect your personal information:

End-to-end encryption for sensitive data transmission
Secure data storage with industry-standard encryption
Regular security audits and vulnerability assessments
Multi-factor authentication for account access
Strict access controls and employee training
Continuous monitoring for suspicious activities

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

5 Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request a copy of your personal information and receive it in a structured format.

Correction and Updates

You can update or correct your personal information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

Communication Preferences

You can opt out of marketing communications while still receiving important service-related messages.

6 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze platform usage and performance
Provide personalized content and recommendations
Ensure platform security and prevent fraud
Deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

7 Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Prevent fraud and ensure platform security

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8 International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information during such transfers.

We only transfer data to countries with adequate data protection laws or under appropriate contractual protections.

9 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Last Updated